Return Policy

Tableau offers a 30-day return policy. You may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible under our 30-day return policy, your item must be unused, unwashed, and in the same condition you received it, with its original tags and packaging. You will also need your order number or proof of purchase.

These conditions do not restrict your statutory right to inspect goods or any other rights provided by applicable consumer law.

How to Return an Item

To start a return, please contact us at info@tableau.casa with your order number or proof of purchase and details of the item you wish to return.

Tableau covers the return shipping cost for eligible returns. Once your return request is approved, we will provide a prepaid return shipping label and instructions on how and where to send your package.

Please contact us before sending your return so we can arrange the shipping and provide the correct return address.

For any questions about returns, please contact info@tableau.casa.

Damaged, Defective, or Incorrect Items

We carefully check our products before shipping, but issues can sometimes occur during delivery.

Please inspect your order upon receipt and contact us promptly if an item is defective, damaged, or incorrect, so we can assess the issue and arrange an appropriate solution. Please include your order number and, where possible, photographs of the issue.

The 30-day return window does not limit your statutory rights regarding faulty, damaged, or incorrectly supplied items.

Exceptions / Non-Returnable Items

Custom-made or personalized products cannot be returned under our 30-day return policy. Please contact us at info@tableau.casa if you have questions about a specific item.

Items purchased during a sale or special promotion, and gift cards, are also excluded from this policy.

These exclusions do not apply where a return or refund is required by applicable law, including any statutory rights relating to faulty, damaged, or incorrectly supplied items.

Exchanges

To exchange an item, please follow the return process above. Once your return is accepted, you can place a separate order for the new item.

Refunds

We will inspect your returned item and notify you whether your refund has been approved. For eligible returns, we will complete the inspection and issue your refund to your original payment method within 7 business days of receiving the returned item, or sooner where required by applicable law.

Your bank or credit card provider may need additional time to process and post the refund to your account.

Your Consumer Rights

This policy does not limit your statutory consumer rights. Where applicable law provides additional cancellation or return rights, different refund deadlines, or reimbursement of standard outbound delivery costs, we will honor those requirements.